Terms & Conditions - Express Cars

PRIVACY POLICY

For processing your order, we take the help of your personal information. This information of yours can also be used by us for analysis, auditing and research in order to do the improvisation and operation of our services as well as the technologies. The selected information may be passed to the third parties where transfer is required to be fulfilled.
 

TERMS AND CONDITIONS
 

When you will pay for the journey(s) then automatically an ‘Express Courier Cars Journey Acknowledgement’ for it/them will be received by you. The only thing you will be found responsible for, in this case is that you will have to provide us the correct details.

A 'Journey Details' email will be received by you in manual way when the journey has been assigned to a driver. This will comprise of the pickup instructions as well as the telephone number of the driver. At any cost Express Courier Cars will not refund you if you have forgotten to take this with you.


The journey will be then assigned to a driver after which you will receive an email regarding your ‘Journey Details’. That email will comprise of the instructions regarding your pick up along with the telephone number of the driver.

Express Courier Cars will not be responsible at all for your flights to be missed whatever be the reason behind this. It will not find itself guilty for your missed flights due to any type of reasons such as accidents, delays caused by traffic, weather conditions that are severe or any type of mishap or unpredicted circumstances.
 

It is kindly advised to the passengers to please do the planning to arrive 2 hours before the departure time of the flight at the airport. Express Courier Cars will not be responsible for the missing of the flight of any of the passengers if the allowance for the time of checking-in of two hours was not there.


Although you are totally free to do the arrangements for getting to the airport at a time which is prior to the time of flight departure by 2 hours, Express Courier Cars will not be responsible for you to miss your flight because of the mentioned reason.

Before booking your journey you should make sure that, you have proper and appropriate travel insurance.

Those passengers who will not have patience to wait for their booked driver and will take another transport service to reach to the airport will not be refunded.
 

Please make sure that the passenger or luggage requirements do not exceed the booked vehicle’s capacity. If such happens then Express Courier Cars will not be responsible for it. If you don’t have the surety about the booked vehicle’s capacity then customer services team of Express Courier Cars prior to the arrival of the pickup vehicle as soon as possible.
 

Please make sure that you don’t give us your departing information. Despite of this you will have to give us the complete information regarding your day as well as the arrival times of your UK arrival.


In case if the booked flight is going to be delayed seriously, it's humbly requested to you to please inform the driver or Express Courier Cars immediately as you come to know about the delay.

Express Courier Cars can also take the help of third party companies if much needed in certain circumstances.

If you make reservations for having service on the dates as well as timings, which are mentioned below, then you will be surcharged 50% extra cost on prices that are the published ones:

6:00 p.m. of 24th December to 11:59 p.m. of 26th December, 6:00 p.pm of 31st December to 11:59 p.m. of 1st January,
 

POLICIES AND NOTICES
 

Pricing
 

For the manual calculation of prices of Express Courier Cars time of travel, distance of travel and the total number of passengers who are travelling are considered.

If the vehicle, which you chose, is unavailable due to any reason then Express Courier Cars has complete right to give you the provision of another car type.
 

Waiting Time
 

You are not charged by Express Courier Cars for the waiting time of the first hour after the landing of the plane has taken place on collecting from an airport’s journey .After this first hour ends up the driver will start charging you £20/hr pro Rata'. The same charges will be there for all other types of journeys’ waiting time from the pick time which has already been scheduled.

Tolls


The tolls will be given from your money or card.
 

Amendments

Amendments need to be made through your e-mail or telephone to Express Courier Cars despite of making it with the driver. After you have made the amendment with us you will an email which will confirm it.
 

Re-Booking

You must do your bookings either with the help of the telephone email or website. After this confirmation, mail will be sent to you to ensure your journey.
 

Cancellations

You must do the cancellation within 24 hours of booking through an email because after that you will be charged either £7 or 10% charge per journey of administration or transaction. After your cancellation email to us we will send you the confirmation email for your cancellation.

You can call on our number, that is,2086862777 and make the confirmation of your cancellation done if in case you do not receive the cancellation confirming email from Express Courier Cars.
 

In the circumstances given below, you will not receive any kind of refund(s):-
 

  • It is necessary for the passengers to book the journeys, which are pre-paid in order to avoid no refund making to them.
     
  • If the passengers cancel their booking(s) with before 24 hours notice or after that then no refund will be made to them.
     
  • For those circumstances for which refund is possible to be done, Express Courier Cars customer services should be directly addressed.
  • Recording of some of the calls might be done for improving the quality or for providing training.


Privacy


For processing your order we take the help of your personal details. This information of yours can also be used by us for analysis, auditing and research in order to do the improvisation and operation of our services as well as the technologies. The selected information may be passed to the third parties where transfer is required to be fulfilled.