First Transport UK Ltd – Trading as Express Cars
1. About Us
This website is
operated by First Transport UK Ltd, trading as Express Cars, a licensed London
Private Hire Vehicle operator authorised by Transport for London (“TfL”).
For these Terms
and Conditions, “we”, “us” and “our” refer to First Transport UK Ltd, trading
as Express Cars, the licensed London Private Hire Vehicle operator. “You” and
“your” refer to the passenger or person making a booking with us.
TfL Private
Hire Operator Licence Number: 00947201.
2.
Formation of the Booking Contract
When we accept
a booking from you, a contract is formed between you and First Transport UK Ltd
for the provision of the transportation services covered by that booking.
As the licensed
London Private Hire Vehicle operator, First Transport UK Ltd is responsible for
accepting the booking and for providing the transportation services to the
passenger in accordance with applicable law, regulations and TfL licensing
requirements.
3. Operator
Responsibility for Transportation Services
Following
acceptance of a booking, First Transport UK Ltd is responsible for providing
the booked journey and transportation services to the passenger.
Where the
journey is carried out by a driver on our behalf, the driver provides the
transportation service as part of the booking accepted by First Transport UK
Ltd.
First Transport
UK Ltd remains responsible and liable in relation to the transportation
services provided under the booking, subject to applicable law and regulatory
requirements.
Nothing in
these Terms and Conditions is intended to exclude, transfer or limit any
responsibility or liability that First Transport UK Ltd is required to have as
a licensed London Private Hire Vehicle operator.
4. Drivers
and Private Hire Vehicles
We may arrange
for a suitably licensed and authorised driver to carry out a booked journey on
our behalf.
The vehicle and
driver used for a booking will be subject to the applicable private hire
licensing, safety and legal requirements.
The driver
carries out the journey as part of the transportation services for which First
Transport UK Ltd accepted the booking.
5. Fares
and Payment
The fare for
the journey will be confirmed through the applicable booking process or
otherwise communicated to the passenger in connection with the booking.
Payment may be
collected directly by First Transport UK Ltd or, where applicable, by the
driver on behalf of First Transport UK Ltd.
Where a driver
collects a fare from a passenger, the driver does so as an agent of First
Transport UK Ltd for the purpose of collecting payment for the transportation
services.
Any fare
collected by the driver on our behalf is treated as payment to First Transport
UK Ltd for the transportation services provided under the booking.
6. Making a
Booking
Passengers must
provide accurate and complete information when making a booking, including the
passenger’s name, contact details, pick-up location, destination, requested
date and time, passenger numbers and any other information reasonably required
to provide the transportation service.
The passenger
is responsible for ensuring that the information supplied is accurate.
We may contact
the passenger using the contact details provided in connection with the
booking.
7. Booking
Confirmation
A booking is
subject to acceptance by First Transport UK Ltd.
Once we accept
the booking, the booking contract described in these Terms and Conditions
applies between First Transport UK Ltd and the passenger.
We may contact
the passenger to confirm or clarify booking details where reasonably necessary
to provide the transportation service.
8. Changes
and Cancellations
Bookings may be
amended or cancelled in accordance with the cancellation and amendment terms
applicable to the booking.
Any applicable
cancellation or amendment charges will be communicated through the booking
process or made available to the passenger before or at the time of booking,
where applicable.
9.
Passenger Responsibilities
Passengers
must:
• provide
accurate booking information;
• be available
at the agreed pick-up location at the agreed time;
• behave
reasonably and respectfully towards the driver;
• follow
reasonable safety instructions;
• not
intentionally damage or misuse the vehicle; and
• comply with
applicable laws and safety requirements.
We may take
appropriate action where a passenger’s conduct creates a safety risk or makes
it unreasonable to provide the transportation service, subject to applicable
law.
10.
Accessibility and Equality
We are
committed to providing our transportation services in accordance with
applicable equality and accessibility legislation.
First Transport
UK Ltd will comply with the legal obligations applicable to licensed London
Private Hire Vehicle operators, including relevant requirements under the
Equality Act 2010.
Passengers who
require assistance or have specific accessibility requirements should provide
relevant information when making a booking so that appropriate arrangements can
be considered.
11. Lost
Property
If a passenger
believes that an item has been left in a vehicle following a journey, they
should contact us as soon as reasonably possible and provide details of the
item and booking.
We will take
reasonable steps to assist with the recovery and return of lost property,
subject to applicable law and our procedures.
12. Delays
and Circumstances Beyond Our Control
We will take
reasonable steps to provide the transportation services in accordance with an
accepted booking.
Journey times
or service availability may be affected by circumstances beyond our reasonable
control, including traffic congestion, road closures, accidents, adverse
weather, emergency situations, police activity or other unforeseen events.
Nothing in
these Terms and Conditions excludes or limits any liability or responsibility
that cannot lawfully be excluded or limited.
13.
Liability
First Transport
UK Ltd is responsible for the transportation services provided under bookings
that it accepts, subject to applicable law.
Nothing in
these Terms and Conditions excludes or restricts liability where doing so would
be unlawful.
Nothing in
these Terms and Conditions is intended to remove, transfer or avoid any
responsibility imposed on First Transport UK Ltd by the Private Hire Vehicles
(London) Act 1998, the Private Hire Vehicles (London) (Operators’ Licences)
Regulations 2000, applicable TfL licensing requirements, the Equality Act 2010
or any other applicable legislation.
14.
Complaints
If a passenger
has a complaint concerning a booking or transportation service, they should
contact First Transport UK Ltd using the contact details provided below.
We will review
and respond to complaints in accordance with our procedures and applicable
regulatory requirements.
15. Privacy
We process
personal information in accordance with our Privacy Policy.
Personal
information may be processed for the purposes of managing bookings, providing
transportation services, processing payments, communicating with passengers and
complying with legal and regulatory obligations.
16. Website
Use
You agree to
use this website lawfully and not to misuse, disrupt or attempt to gain
unauthorised access to any part of the website or its systems.
Website
information may be updated from time to time.
17.
Compliance with Applicable Law
These Terms and
Conditions are intended to operate in accordance with the laws and regulatory
requirements applicable to London Private Hire Vehicle operators.
If any
provision of these Terms and Conditions conflicts with a mandatory legal or
regulatory requirement, the applicable legal or regulatory requirement will
prevail.
18. Changes
to These Terms and Conditions
We may update
these Terms and Conditions from time to time to reflect changes to our
services, legal requirements or regulatory obligations.
The latest
version will be published on this website together with the applicable
effective date.
19. Contact
Details
First Transport
UK Ltd
Trading as:
Express Cars
TfL Private
Hire Operator Licence Number: 00947201
Email:
croydoncar@gmail.com
Telephone: +44
020 8686 2777
Address: 292,
High Street, Croydon, CR0 1NG